Frequently asked questions
Clear answers.
Before you book.
Find information about enquiries, preparation, property access and follow-up. Your service-specific instructions are confirmed for the agreed treatment plan.

Quotes & booking
What information should I include when requesting a quote?
Send your city, property type, the areas affected and the pest you suspect. Include clear photos if available, any previous treatment details and your preferred timing. For a building enquiry, identify the person coordinating access.
What if I do not know which pest I have?
Describe what you have noticed and where, and share available photos. You can make an enquiry without identifying the pest yourself. Inspection helps establish the issue and informs the proposed service.
Preparation & access
How should I prepare my home for treatment?
Preparation depends on the inspection and chosen treatment. Request the instructions for your specific appointment and clarify anything you are unsure about before preparing rooms or moving belongings.
Will I need to leave during treatment?
Access and reentry requirements depend on the treatment plan. Have your professional confirm whether any areas must be vacated, who the instructions apply to and when those areas can be used again.
Treatment & follow-up
Is a follow-up visit included?
Confirm this when reviewing the proposed scope and quote. Ask whether another visit or monitoring is planned, what is included and how to report further activity. Follow-up arrangements should be clear before you book.
Properties
Which residential property types do you work with?
Pest Ease serves houses, townhouses, condo units, apartment units and managed condo and apartment buildings across the GTA. Share the property type and affected spaces so the appropriate scope can be discussed.
Can a property manager enquire about several units?
Yes. Include the building location, affected units and relevant common areas. Identify the main contact and explain any access arrangements so inspection and service needs can be discussed for the property.
Pest services
Do you help with mice and rats?
Mice and rat control is one of our main services. Describe the activity and affected locations when enquiring. Inspection informs the proposed approach; confirm which treatment, monitoring and entry-point guidance are included in your quote.
Do you treat German cockroaches and bed bugs?
Yes. Pest Ease offers cockroach services, including German cockroaches, and bed bug treatment. Each enquiry starts with the issue at the property, and the inspection informs the proposed treatment and preparation.
Service coverage
How do I confirm whether you serve my area?
Pest Ease serves the Greater Toronto Area. Share your city and property location when you contact us, and confirm coverage and appointment availability before booking.
